Socrata

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Author
MC Open Data
Description
Information on all MC311 Service Requests received (via email or phone) since July 1, 2012. This data is updated daily. The PIO’s business requirement includes adding the following data elements to the new and enhanced open data site being proposed by DTS. This data is derived from requests for service which originate in the CSC, from the County’s web portal, and via “walk-ins” from county departments including but not limited to DHCA. • SLA – to indicate the number of days in county business days the department has to fulfill the request. County business days must exclude weekends, county holidays and days when the county is closed due to inclement weather (snow days, etc) per CountyStat’s business requirement. This field has been published in the existing MC311 Service Requests dataset with the field name ‘Attached Solution SLA Days’. • +/- SLA –to indicate the number of days a service request is over or under SLA as is currently measured by CountyStat. The following 4 fields will be added to fulfill this line item  # of days open – Number of County Business days the Service Request has been opened.  Within SLA Window? - To indicate the number of days a service request is over or under SLA as is currently measured by CountyStat.  SLA Yes – Number of days to fulfill the service request is under the SLA window.  SLA No -– Number of days to fulfill the service request is over the SLA window.
Category
Government
Tags
mc311, services, 311, service, requests
Rating
Current value: 0 out of 5
Data Provided By
Montgomery County, MD Government
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Size
  • 500x425

  • 760x646

  • 950x808

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425x425 is the minimum size

The Socrata Open Data API (SODA) provides programmatic access to this dataset including the ability to filter, query, and aggregate data. For more more information, view the API docs for this dataset or visit our developer portal

API Endpoint:

Field Names:

SR ID
sr_num
Opened
created
Closed
closed
Status
sr_stat_id
Department
department
Area
sr_area
Sub-Area
sr_sub_area
Attached Solution (Topic)
faq_ques_text
Attached Solution SLA Days
x_sla
City
x_city
State
x_state
Zip Code
x_zipcode
Source
sr_subtype_cd
Election District
x_electiondist
Maryland State District
x_mdstatedist
Congressional District
x_congdist
Congressional Member
x_cong_memb
Council District
x_councildist
Council Member Name
x_councilmbr
Changed Date
last_upd
# of Days Open
number_of_days_open
Within SLA Windows
within_sla_window
SLA Yes
sla_yes
SLA No
sla_no

Use OData to open the dataset in tools like Excel or Tableau. This provides a direct connection to the data that can be refreshed on-demand within the connected application.

Socrata OData documentation

Tableau users should select the OData v2 endpoint option.

OData V4 Endpoint:

OData V2 Endpoint:

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