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31 Results
filtered by
Tags > mc311
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Filtered View
Information on all MC311 Service Requests received (via email or phone) since July 1, 2012. This data is updated daily.
Updated
July 17 2019
Views
25,389
Pie chart display of all closed MC311 Service Requests received (via email or phone) since July 1, 2012 - grouped by their Solution Topic.
Updated
July 17 2019
Views
16,346
Filtered View
Information on all MC311 Service Requests received (via email or phone) since July 1, 2012. This data is updated daily.
Updated
July 17 2019
Views
2,291
Dataset
Information on all MC311 Service Requests received (via email or phone) since July 1, 2012. This data is updated daily.
The PIO’s business requirement includes adding the following data elements to the new and enhanced open data site being proposed by DTS. This data is derived from requests for service which originate in the CSC, from the County’s web portal, and via “walk-ins” from county departments including but not limited to DHCA.
• SLA – to indicate the number of days in county business days the department has to fulfill the request. County business days must exclude weekends, county holidays and days when the county is closed due to inclement weather (snow days, etc) per CountyStat’s business requirement. This field has been published in the existing MC311 Service Requests dataset with the field name ‘Attached Solution SLA Days’.
• +/- SLA –to indicate the number of days a service request is over or under SLA as is currently measured by CountyStat. The following 4 fields will be added to fulfill this line item
# of days open – Number of County Business days the Service Request has been opened.
Within SLA Window? - To indicate the number of days a service request is over or under SLA as is currently measured by CountyStat.
SLA Yes – Number of days to fulfill the service request is under the SLA window.
SLA No -– Number of days to fulfill the service request is over the SLA window.
The PIO’s business requirement includes adding the following data elements to the new and enhanced open data site being proposed by DTS. This data is derived from requests for service which originate in the CSC, from the County’s web portal, and via “walk-ins” from county departments including but not limited to DHCA.
• SLA – to indicate the number of days in county business days the department has to fulfill the request. County business days must exclude weekends, county holidays and days when the county is closed due to inclement weather (snow days, etc) per CountyStat’s business requirement. This field has been published in the existing MC311 Service Requests dataset with the field name ‘Attached Solution SLA Days’.
• +/- SLA –to indicate the number of days a service request is over or under SLA as is currently measured by CountyStat. The following 4 fields will be added to fulfill this line item
# of days open – Number of County Business days the Service Request has been opened.
Within SLA Window? - To indicate the number of days a service request is over or under SLA as is currently measured by CountyStat.
SLA Yes – Number of days to fulfill the service request is under the SLA window.
SLA No -– Number of days to fulfill the service request is over the SLA window.
Updated
July 17 2019
Views
32,019
Information on all MC311 Service Requests received (via email or phone) since July 1, 2012. This data is updated daily.
Updated
July 17 2019
Views
1,698
Chart
Information on all MC311 Service Requests received (via email or phone) since July 1, 2012. This data is updated daily.
Updated
July 17 2019
Views
1,533
Filtered View
Information on all MC311 Service Requests received (via email or phone) since July 1, 2012. This data is updated daily.
Updated
July 17 2019
Views
616
Filtered View
Information on all MC311 Service Requests received (via email or phone) since July 1, 2012. This data is updated daily.
Updated
July 17 2019
Views
790
Information on all MC311 Service Requests received (via email or phone) since July 1, 2012. This data is updated daily.
Updated
July 17 2019
Views
593
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